Delivery Reports
From Documentation
A detailed record of every broadcast and every message of each broadcast is stored in the Delivery Reports.
When you first open the Delivery Reports page, you are presented with a paginated list of all the broadcasts made since the account was opened. Although, each broadcast itself is made up of many individual messages, this view shows only one record for each broadcast. This is known as the 'broadcast view'.
Clicking on a broadcast in the list will display a view of all the messages that were sent as part of that broadcast. This is the 'message view'.
Contents |
Search Broadcasts
Search Term(s)
At the broadcast level in the Delivery reports, the search will only return results for broadcasts, not messages. Logically it follows that you can search on the properties that identify a broadcast, ie. the sender ID or the contents of your message.
You can do simple searches like this:
- 0400997221
- welcome to the club
- 0400997221 welcome to the club
The first two examples above would return a list of broadcasts that were sent from the sender ID "0400997221" or contained the phrase "welcome to the club" in the message respectively. The third will return a list of message that were either sent from the sender ID "0400997221" or contained the phrase "welcome to the club" in the message.
From
The start data/time of the optional date range
To
The end data/time of the optional date range
Broadcasts
This is a paginated list of broadcasts that match the most recent search. On load, the Delivery Reports Broadcasts list is made up of all messages that have been sent with the most recent displayed first.
sent from
This is the sender ID of the broadcast.
message contents
Then message of the broadcast, with the merge fields indicated, eg:
Hi %%, welcome to the club.
date sent
The date and time at which the broadcast was sent.
status
There are only two possible status displays, "pending delivery" and "delivery complete".
Pending Delivery:
The gray flag (http://broadcast.mylkmessage.com.au//packages/mb/views/img/status-flag_gray.gif) indicates either that not all the messages that comprise the broadcast have been delivered or that the default timeout period of eight hours has not yet elapsed.
After eight hours the broadcast will be marked as complete even though all the messages might not have been delivered.
Delivery Complete:
The green flag (http://broadcast.mylkmessage.com.au//packages/mb/views/img/status-flag_green.gif) indicates that the broadcast is complete, either because all the messages that comprise the broadcast have been delivered or the default timeout period of eight hours has elapsed.
Search Messages
Search Term(s)
you can search here using destination mobile number, or the contents of a broadcast's merge fields eg: » 0400997221 » 0415 000 000 john » hawthorn branch
From
To
Delivery Reports for Broadcast sent on...
sent from
The sender ID of the broadcast (this will be the same for all messages in a broadcast.
sent to
The recipient's mobile number.
message sent
The actual message as it was received by the reciptient, eg:
Hi John, welcome to the club.
when sent
The time and date the message was sent.
when finalised
When the message was actually received by the recipient's handset.
status
Pending Delivery:
Messages that have not yet been delivered (or marked as failed) are displayed with a grey flag (http://broadcast.mylkmessage.com.au//packages/mb/views/img/status-flag_gray.gif).
Failed Delivery:
Messages that have not been delivered successfully withing eight hours are displayed with a red flag (http://broadcast.mylkmessage.com.au//packages/mb/views/img/status-flag_red.gif).
Successful Delivery:
Messages that have been delivered successfully are displayed with a green flag (http://broadcast.mylkmessage.com.au//packages/mb/views/img/status-flag_green.gif).
NOTE: It's quite normal for some message to fail for the following reasons:
- numbers inactive (ie. old numbers in your database)
- phones turned off for the broadcast period
- phones out of range during the broadcast period
- carrier error
If you have a large number of failed messages in a broadcast, or if you have failed messages to numbers you know are active (eg. you can call the constituent on that number) please contact Mylk Support with the details of the problem. We can ask the carrier to investigate problems if we have specific times that messages were sent to particular numbers.
